You can find detailed information about each product directly on its Product Description Page on Modells.com. This section generally includes:. Care instructions. Assembly requirements (if applicable). Product dimensions and materials. Intended use o

Where can I find product details like item care, assembly, and use?

We’re so sorry to hear there’s an issue with your order. Our team is here to help make it right as quickly as possible. If your product is damaged or you suspect it's defective, please contact our customer support team as soon as the issue is discove

We&#x2019;re so sorry to hear there&#x2019;s an issue with your order. Our team is here to help make it right as quickly as possible.If your product is damaged or you suspect it&apos;s defective, please contact our customer support team as soon as the issue is discovered.&#xA0;In addition to a clear description of the issue, be sure to include the following:<ul><li style="font-size: 16px;">Order number(s)</li><li style="font-size: 16px;">Items(s) in question, including name and SKU (found in your confirmation email)</li><li style="font-size: 16px;">Photos and/or videos of the item(s)</li><li style="font-size: 16px;">Shipping address</li></ul>To get started, please complete our <a href="https://modells.gorgias.help/en-US/contact">Contact Form</a> and select &quot;Damaged or Defective Merchandise&quot; as the subject. Once your submission is received, our team will work with you on a resolution.We appreciate your patience, and thank you for giving us the opportunity to make things right!

What if my item is damaged or defective?

Return to Modells.com

Modell's Sporting Goods

Product

Where do you ship?

Do you ship to P.O. boxes?

Do you offer international shipping?

How long will it take to receive my order?

Can I cancel or modify my order once placed?

What if my package is marked "Delivered" but I haven't received it?

What if my package is damaged in transit or is missing an item?

Do you operate physical retail stores?

What is Checkout+ by Onward?

What is covered under Onward shipping protection?

How do I file a claim with Onward?

How and when will my claim be resolved?

Why is Onward offering a refund instead of replacing my item(s)?

Checkout+ by Onward

Orders & Shipping

What is your return or exchange policy?

What forms of refunds are issued?

Will my shipping fee be refunded if the product is returned?

Returns

Are my loyalty points from before the change in Modell's ownership still valid?

Accounts & Loyalty

What are the Terms & Conditions for discounts and promotions?

Can I apply a discount code after my order has been placed?

How many discount codes can be used on a single order?

Do you offer discounts for Military and First Responders?

Do you offer price adjustments on previously ordered merchandise?

Do you offer price matches if I find an item for less at another retailer?

Is my discount code from before the change in Modell's ownership still valid?

Discounts & Promotions

What forms of payment do you accept?

How do I check my gift card balance?

Can I use my gift card across Omni Retail Enterprise brands?

Is my gift card or merchandise credit from before the change in Modell's ownership still valid?

Payments

How can I request a donation from Modell's Sporting Goods?

How can I collaborate with Modell's Sporting Goods as a content creator?

I'm a brand looking for co-marketing opportunities. How can I collaborate with Modell's Sporting Goods?