Where can I find product details like item care, assembly, and use?

We’re so sorry to hear there’s an issue with your order. Our team is here to help make it right as quickly as possible. If your product is damaged or you suspect it's defective, please contact our customer support team within 30 days of delivery. In

We&#x2019;re so sorry to hear there&#x2019;s an issue with your order. Our team is here to help make it right as quickly as possible.If your product is damaged or you suspect it&apos;s defective, please contact our customer support team within 30 days of delivery.&#xA0;In addition to a clear description of the issue, be sure to include the following:<ul><li style="font-size: 16px;">Order number(s)</li><li style="font-size: 16px;">Product(s) in question, including name and SKU (found in your confirmation email)</li><li style="font-size: 16px;">Photos of the damaged product(s)</li><li style="font-size: 16px;">Shipping address</li></ul>To get started, please complete our <a href="https://modells.gorgias.help/en-US/contact">Contact Form</a> and select &quot;Damaged or Defective Merchandise&quot; as the subject. Once your submission is received, our team will work with you to provide a replacement or store credit whenever possible.We appreciate your patience, and thank you for giving us the opportunity to make things right!

What if my item is damaged or defective?

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Modell's Sporting Goods

Product

Where do you ship?

Do you ship to P.O. boxes?

Do you offer international shipping?

How long will it take to receive my order?

Can I cancel or modify my order once placed?

What if my package arrives damaged or missing items?

Do you operate physical retail stores?

Orders & Shipping

What is your return/exchange policy?

What forms of refunds are issued?

Will my shipping fee be refunded if the product is returned?

How do I start a return?

Returns

Are my loyalty points from before the change in Modell's ownership still valid?

Accounts & Loyalty

Can I apply a discount code after my order has been placed?

How many discount codes can be used on a single order?

Do you offer discounts for Military and First Responders?

Do you offer price adjustments on previously ordered merchandise?

Do you offer price matches if I find an item for less at another retailer?

Is my discount code from before the change in Modell's ownership still valid?

Discounts & Promotions

What forms of payment do you accept?

Is my gift card or merchandise credit from before the change in Modell's ownership still valid?

Payments

How can I request a donation from Modell's Sporting Goods?

How can I collaborate with Modell's Sporting Goods as a content creator?

I'm a brand looking for co-marketing opportunities. How can I collaborate with Modell's Sporting Goods?

Collaborate with Modell's Sporting Goods

I'm a supplier. How can I sell my product through Modell's Sporting Goods?

Supplier Information

Change in Company Ownership