What if my item is damaged or defective?Updated 9 days ago

We’re so sorry to hear there’s an issue with your order. Our team is here to help make it right as quickly as possible.

If your product is damaged or you suspect it's defective, please contact our customer support team as soon as the issue is discovered. 

In addition to a clear description of the issue, be sure to include the following:

• Order number(s)
• Items(s) in question, including name and SKU (found in your confirmation email)
• Photos and/or videos of the item(s)
• Shipping address

To get started, please complete our Contact Form and select "Damaged or Defective Merchandise" as the subject. Once your submission is received, our team will work with you on a resolution.

We appreciate your patience, and thank you for giving us the opportunity to make things right!