Checkout+ by Onward is an optional service you can add at checkout with Modell’s Sporting Goods to safeguard your order from unexpected issues during shipping. With Onward, you’ll have full package protection and a fast, hassle-free resolution proces
When you add Checkout+ by Onward to your cart, your order is protected from the moment it ships until it arrives at your door. With Onward, you won’t need to chase down carriers or deal with lengthy investigations — your issue will be handled directl
To file a claim for a reorder or refund through Onward, please click here: Checkout+ by Onward Claims Portal. You can also reference your initial confirmation email from Onward and click "File a Claim.". When submitting a claim, please include a clea
Onward aims to respond to all inquiries within 1–2 business days. Approved claims are resolved either by reordering the product or offering a refund via store credit. While you may request a preferred outcome, resolution options depend on partner pol
Sometimes, instead of sending a replacement, Onward may issue a refund for your protected item. This can happen for a few reasons:. Item is out of stock: Onward does not have access to the merchant’s inventory or information about when an out-of-stoc