What is your return or exchange policy?Updated 2 months ago
We want you to love your order from Modell’s Sporting Goods. If you’re not completely satisfied, most new, unused items can be returned within <strong>9</strong><strong>0 days of delivery</strong> for store credit. <br><br>Please note, we do not offer exchanges at this time. If you would like a different size, color, or item, we recommend initiating a return for the original item(s) and placing a new order. If you need assistance in selecting a different item, our customer support team is available to help via Live Chat! </p><p data-pm-slice="1 1 []"><strong>To be eligible for return, items must meet the following criteria:</strong></p><ul data-spread="false"><li><p style="line-height: 1;">Unworn, unwashed, and unused</p></li><li><p style="line-height: 1;">In original packaging with tags attached</p></li><li><p style="line-height: 1;">Include all accessories, manuals, and paperwork</p></li></ul><p><strong>The following items are considered final sale and are not eligible for return or store credit:</strong></p><ul data-spread="false"><li><p style="line-height: 1;">Used, refurbished, or “as is” items</p></li><li><p style="line-height: 1;">Items discounted 50% or more </p></li><li><p style="line-height: 1;">Customized or made-to-order items</p></li><li><p style="line-height: 1;">Autographed items</p></li><li><p style="line-height: 1;">One-of-a-kind collectibles</p></li><li><p style="line-height: 1;">Consumable goods, such as food, beverages, or supplements</p></li><li><p style="line-height: 1;">Intimate apparel, such as bras and underwear</p></li><li><p style="line-height: 1;">Swimwear missing manufacturer's sanitary lining</p></li><li dir="ltr" style="text-decoration:none;" id="isPasted"><p dir="ltr" style="line-height: 1;"><span style="text-decoration:none;">Baby items, including diapers and swim diapers</span></p></li><li dir="ltr" style="text-decoration:none;"><p dir="ltr" style="line-height: 1;"><span style="text-decoration:none;">Personal care products</span></p></li><li><p style="line-height: 1;">Gift Cards</p></li><li><p style="line-height: 1;">Any items marked "Final Sale" on the product page, at checkout, or in sale T&Cs</p></li></ul><p>Other terms and conditions may apply. All approved refunds will be issued as store credit in the form of a digital gift card once the return is received and processed. Digital gift cards are redeemable on <a href="http://www.modells.com">www.modells.com</a> only. Kindly note, a <strong>$9.99 restocking fee</strong> may be deducted from your refund.</p><p>If you have additional questions, please reach out to our customer support team via our <a href="https://modells.gorgias.help/en-US/contact" disabled="false" id="isPasted"><strong>Contact Form</strong></a>, using <em>"Returns"</em> as the subject.</p>