How do I start a return?Updated a month ago

We understand that sometimes a purchase just isn't the right fit. If you need to return an item, we're here to help. Follow the steps below to get your return request started as quickly as possible.To begin your return, please submit a request through our <a href="https://modells.gorgias.help/en-US/contact" target="_blank" rel="noopener noreferrer">Contact Form</a> using "Returns" as the subject. Please include all of the information below when you contact us, as this will help us process your request more quickly.What to includeFor each item you'd like to return, please provide:<ul data-start="531" data-end="597"><li data-section-id="1stg5k4" data-start="531" data-end="545">Product name</li><li data-section-id="1a9l767" data-start="546" data-end="581">Quantity you would like to return</li><li data-section-id="1i7vyjq" data-start="582" data-end="597">Return reason</li></ul>Choose the return reason that best fits your situation:<ul data-start="656" data-end="809"><li data-section-id="13ru6gg" data-start="656" data-end="665">Too big</li><li data-section-id="1iybvc3" data-start="666" data-end="677">Too small</li><li data-section-id="12383dc" data-start="678" data-end="695">Changed my mind</li><li data-section-id="5q2f8z" data-start="696" data-end="719">Item not as described</li><li data-section-id="scuchh" data-start="720" data-end="742">Damaged or defective</li><li data-section-id="6ts7hk" data-start="743" data-end="768">Received the wrong item</li><li data-section-id="178hybj" data-start="769" data-end="776">Style</li><li data-section-id="16x9hx1" data-start="777" data-end="784">Color</li><li data-section-id="1x7pyls" data-start="785" data-end="809">Other (please specify)</li></ul>Kindly note, if we don't receive enough information to identify the item(s) you'd like to return or the reason for your return, we'll need to contact you for additional details before we can proceed, which may delay the return process.What happens next?Once we've reviewed your submission, we'll request a return a prepaid return shipping label on your behalf. Once the label is available (generally within 1-2 business days), you'll receive it by email along with any additional return instructions.Please be sure to check your spam, junk, and promotional folders if you don't see our email in your inbox.Before shipping your return, please ensure:<ul data-start="513" data-end="690"><li data-section-id="1eqma31" data-start="513" data-end="545">All original tags are attached</li><li data-section-id="1pd8zyz" data-start="546" data-end="585">Items are in their original packaging</li><li data-section-id="s28ket" data-start="586" data-end="625">The original packing slip is included</li><li data-section-id="6i5hm9" data-start="626" data-end="690">Any previous shipping labels are removed or completely covered</li></ul>You can use the tracking number included with your return label to monitor your package as it makes its way back to us.Returns must be dropped off with the carrier within 30 days of your return label being issued. If your return is not shipped within that timeframe, your return request will be closed.Once your return arrives at our facilities, please allow 7–10 business days for it to be inspected and processed. If approved, your digital store credit, minus any applicable restocking fees, will be added to your Modell's account. Your store credit does not expire and can be applied during checkout when you're logged into the account associated with your original order.Need help?If you have questions about your return or need assistance completing your request, our Customer Experience team is here to help. Reach out through our <a href="https://modells.gorgias.help/en-US/contact" target="_blank" rel="noopener noreferrer">Contact Form</a> using "Returns" as the subject, and we'll be happy to assist. You can also read more about our policy and refund methods in our <a href="https://modells.gorgias.help/en-US/articles/returns-286997" target="_blank" rel="noopener noreferrer">Help Center.</a>

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